Issue Management
We are available 24/7 to assist clients in the event of a crisis, small or big. As a spokesperson, sparring partner and as strategist. We take care of careful fact-finding, analysis and the development and implementation of a strategy. Oftentimes, we act as a spokesperson for our clients. In case of an emergency you can reach us 24/7 via 06 535 18 968.
Our crisis team consists of seasoned communication specialists who have extensive experience in serving clients in the private and public sector. We also have access to legal expertise within the team, which comes in handy in challenging circumstances. An organization that acts quickly in a crisis situation, works closely with internal and external stakeholders and communicates decisively, can prevent a lot of damage.
‘I very much enjoy working closely with Buutvrij, Zuiver Media and Coebergh PR. We make decisions around our campaigns ourselves, but I of course like to spar with them on making these choices.’ – Ine Stultjens, Manager Marketing & Communication at Koninklijke Auping on Marketing Tribune about marketing during the corona crisis.
CASES
Negative publicity in real estate sector due to conflict
A conflict between a property owner – our client – and the landlord of one of our client’s establishments led to negative publicity and parliamentary questions. We advised, intervened as spokesperson, and acted as an intermediary between both parties. Our intervention contributed to halting negative publicity and restoring reputation.
School dispute: from impending reputational damage to de-escalation A quarrel gone out-of-hand between a teacher and a student from a high school – part of a larger community of schools – led to national media exposure and a wave of negative social media attention. Through cautious media monitoring and analysis, the formulation of key messages and the streamlining of consultations and cooperation between the parties involved, we contributed to the de-escalation of this (PR) crisis.
Food & Fake Facts
A potentially harmful substance was found in a product of a baby-food manufacturer. Although the substance quantity was well within the legal norm and implied no danger to public health, it threatened to damage reputation or even lead to a decline in revenue. We assisted our client in defining the key messages to stakeholders, created extensive Q&A’s and ensured thorough participation in interviews.
Personal PR – also when things aren’t going as well
One of our country’s leading editors-in-chief faced heavy criticism. Print press, radio, TV and social media got carried away. Cause: a misinterpreted statement in an interview. By actively engaging in dialogue – where we advised on tone, core content, and platform, and where we were available 24/7 for support and feedback – the outstanding reputation of this professional remained intact.
Case: The Privacy Collective – Het Financieele Dagblad
